We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of whitelabel (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://whitelabel.love
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Robot came to Poland after 7 days. Robot doesn't collect large dirt, not Radzi wearing with duzymi śmieciami type small pebble. Very chaotycznie sie moves. Not odkurza dokladnie. Pushes garbage on. Bareria briefly holding. Big minus it has no manual in jezyku polish. Overall review 5/10. Spodziewalam to something better for the price.
23 Feb 2019 22:15
Very cool Thank you!!!!
23 Feb 2019 02:21
Shipping from Spain takes 3 days. The vacuum function is good but a little bit noisy and cannot go on top of my floor mat. I'm still exploring the mop function. The only time I tried it, I had to keep an eye on it because it can stop and beep or struck somewhere resulting in very wet area. Overall, my floor feels very clean and I'm happy.
23 Feb 2019 01:51
All is OK. THE box has a dent, but vacuum cleaner intact. Works well.
22 Feb 2019 13:54
We called it "Bonehead" :) Sometimes can't find base or frantically beating my head against a wall, trying to turn around. Delivery a week and a half, the post office. Packed in original box and post-not damaged. IN general, suitable to maintain cleanliness. "Wet" mode, have not tried. We have a cat, so the robot was needed, maybe wool only fly so)
22 Feb 2019 12:32
A great thing! Fast, convenient, comfortable проаыоесосит and вымоет floor. Home always clean and tidy
22 Feb 2019 05:40
Sent a few days after order (for order was made during the Chinese New Year). High quality, instruction is easy and straightforward. Read a lot of reviews about gifts-For me unfortunately was not. Ordered V8s-animal clean thoroughly, wet cleaning not tested. Vacuum Cleaner satisfied, recommend)
21 Feb 2019 03:14
Very good Device!
20 Feb 2019 21:00
Product is great. All accessories in the box. Shipped fast after the festival in China. Store and workers are perfect. They are very helpful. Thanks...
20 Feb 2019 12:21
Shipment dotarła, for work, cat satisfied with new vehicle :)
20 Feb 2019 08:46
Very good robot, dust and debris collects. Included batteries for the remote control, replacement filter, two pairs of hands, remote, dock station.
20 Feb 2019 07:20
Very fast shipping
19 Feb 2019 21:20
As for if device spisuje the fantastically. Oby so on.
19 Feb 2019 04:21
Super robot. Function mopowania medium sie checks wiec minus for it and another for it with at wiekszej open space poprostu błądzi dlugo sprzata in one place and forgets about different and wylacza sie not dojezdzajac to base despite the charge. Cool For ogarniecia roughly but and so need yourself posprzatac dokladnie once in a while. Product dotarl in 2 wks.