We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of whitelabel (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://whitelabel.love
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ürün 10gün came in as lakin at customs takildigi gecmesi to my hand for a little longer. 80 tlye near a vergisi output. Packaging good yapilmisti. We checked calisiyor, store yeterince was all about. Alisveristen satisfied kaldik. Hopefully faydasini also see. Your cooperation.
23 Feb 2019 05:08
Ordered 15 Feb, received-23 Feb. Delivery to Russia to Voronezh. Packed well. The free Shipping apartment. As operation will add a review. Set: epilator, glasses, head green-for hair removal, nozzle red-wrinkle remover, cord adapter for 3 kinds of razetok, instruction, manual in English (native). Confused one fact: the sticker on the paste is not tight, area was bent + on the unit scratch (the photo shows bad) = hope unit not b/y!!! Principle, the operation of the machine will not be affected.
23 Feb 2019 03:54
Super product, excellent store! Thank you very much! :)
22 Feb 2019 13:57
good product item is as described ,shiping 1 month to romania happy with the purchase good store tnx
22 Feb 2019 11:09
Shipping 5 days. Works. Can not any more that and say
22 Feb 2019 09:38
Delivery a week! All the rules! Wife happy thing!
22 Feb 2019 03:41
22 Feb 2019 02:36
It 'S for 1,5 weeks in KHANTY pretty quickly CDEC delivery courier brought home packed well in pupyrku has not experienced then added took over 4700
21 Feb 2019 23:19
Goods arrived very quickly, delivery direct to home. Box was very securely packaged. Seller recommend.
21 Feb 2019 18:06
Machine arrived very quickly and the store is very worried, you asked a catalogue in Spanish and commanded me right away by this medium. The result of the depilation yet we cannot comment since the results are in several weeks.
21 Feb 2019 13:54
19.01.19 ordered, and only came 21.02.19. Packed well. All in one piece. No instructions in English. When using the strong smell of lamp. The lamp has a small flaw, but it works. As effective, time will tell.
Instrument instrument. Apparently looks OK. But after all his main sense-as it will bring). AND only received, this still does not understand. Only over time. Delivery fast like. Before sending the call and check the address details. IN general, we hope that he really does its function.
20 Feb 2019 15:12
fast shipping . Thank you . amazing store . highly recommend!!!!! I will try soon an epilator and I will add a feedback . .