We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of whitelabel (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://whitelabel.love
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool mats. I have the same for pans, round, but a little more subtle, although the material is the same. IN general, goods for the month in Perm edge, packed in a film, but do not wrinkle and broken. Order 3 pcs separate each, as for a larger number of pay for shipping. IN general mat right, it does not stick, it does not go bad and it is easy to wash, unlike pan after sweet buns with sugar… Do not have to buy parchment that sticks to пирожкам. Also convenient to lay it in a oven on the grill. I'm a little cut at one end for 1 cm and sheet became вмещаться in baking. I did not be shortened, as the plan to the sheet on the grill, in general, Buy More sheets, since 2 other sheet for my mom… So would I not soared and just cut a sheet size and all. Highly recommend. I way sheets are for pans wash in the dishwasher sometimes and all of them ok.
22 Feb 2019 01:27
Money back Thank you. The goods not received.
21 Feb 2019 18:55
All match the description
21 Feb 2019 14:02
20 Feb 2019 20:45
20 Feb 2019 15:52
Order is not the first time, all like. Very like. Super comfortable
20 Feb 2019 10:46
16 Feb 2019 09:21
16 Feb 2019 04:53
Good, thick pad. Come quickly. Do not bake on it. Try Updating review
12 Feb 2019 06:31
Very well. Shipping fast and perfect foremost. Keep store for future purchases
11 Feb 2019 03:37
At first glance, all good. Have not tried.
9 Feb 2019 06:43
No smell, mat normul
8 Feb 2019 16:19
Lovely item, excellent quality at a very good price. Delivery was faster than expected and arrived well packaged. Many thanks
8 Feb 2019 10:54
Cool stuff, Pokey not probuvala on грилі vikoristovuvati, ale in душовці super