We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, UGREEN as always good quality products and mini gifts :) 5 +
working perfectly on Windows 10, I didn't need to install anything, just plug and play
Shipping duzhe Shvydko 10 dnіv. Seller good, recommend!
Great store! Good packing, delivery speed and that the most important quality goods!
As described thank you very much
Receiver sound described herein, thought installed in the car and the phone through it will listen to music, and no not конает.
Completely fits the description! Well packed, easily connected!) Advice to buy
A good tool. Windows did not see keyboard apple but saw mouse apple. The distance is not tested.
Packaging very great. The dongle work very good. I recommand
Packing rapih and safe and no bonus his, for goods not yet I try best wishes can work with nice
Works perfectly with gamepad Xbox One for
Free ok, good product and nice workmanship, super quality, work perfect
Get fast in 2 weeks to Spain looks good when you try will comment
I have not tested the product yet, but I'm sure it will work fine. Delivery was fast
Definitely recommend this merch just as described and works like a charm. And thanks you guys for shipping it so fast
The fastest shipping my orders with China. As a Chinese person personally sleigh reindeer arrived in my city, threw a bag New-почтальену, and the inspired выхлопами with deer-помчал to me to give the package! Super. To Kiev 8 days, door to door. The adapter rules, without driver pulled дуалшоки.
Not wrinkled, looks like the photo. Shipping to Moscow for about a month. The work is not tried, later will add a review.
Excellent adapter, all work, Fast shipping. Recommend store.
All the rules. Self Windows not all wood set, so with headphones with Ali crooked made friends. Put the wood and it works. No comments, store recommend.
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