We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of whitelabel (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://whitelabel.love
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag super! Choose shipping from Russia and bag arrived for 3 days in St. Petersburg, Courier brought home. Quality is excellent, no complaints. The Fabric Is Thick, wear-resistant, water repellent. Many pockets, including under the shoes. Size small, suitable for girls. Recommend buying.
9 Jan 2019 01:38
A second bag! Product of decent quality. Go to the gym is the most! Put 5 stars!
26 Dec 2018 13:22
20 Dec 2018 22:56
Delivery month of China. Directly in the apartment. Quality as always great-the second bag ordered from this store. Is already appreciated the quality-took to the eldest son to school physical education. Now a for trenazherka-small, compact bag which fits all you need for training. A stuffed shoes, suit, socks, left to report towel, A bottle of water and trivia-place for this is still there. So that the purchase of 1037,58 p))) photos, so do not spread
18 Dec 2018 13:01
Seller send the goods the same day, came in 6 days!!! THE bag fits: Sneakers 36r, shower slippers 36r, tank top, top, sports pants, towel, comb, purse and a bottle of water. AND it looks awesome. For my short straight customized))) as going with it in the room will add a review
18 Dec 2018 01:41
The fact was less than expected
10 Dec 2018 23:30
Bag super, and.
6 Dec 2018 07:22
Not bad for the money but too small Thought it would be a little more
5 Dec 2018 05:13
2 Dec 2018 21:31
Good stuff! Didn't expected to be that small! Thanks
30 Nov 2018 21:10
All delivery 7 days (coastal region)-super quality, store is done
29 Nov 2018 00:24
Nice color, really well thinked with pockets. Be careful it's a 20L bag. So quite small if we want more than a tall and chang clothes after sport.
27 Nov 2018 07:01
And it's all right, courier delivered directly to the house. From Order to receipt gone days. 21.11.2018 ordered 27.11.2018 already received. For a small number of things for training is enough (shoes, shorts, shirt and a bottle of water).
20 Nov 2018 21:46
Bag is very compact, it seems more photos, but you should pay attention to these in cm size.